Refunds & Exchanges

If you change your mind about a product you’ve purchased from us, you’re welcome to return it for an exchange or refund (excluding the shipping costs).

REFUNDS

BY POST
1. Carefully package the product up with a copy of the receipt.
2. Complete a Returns Form.
3. Send to:
The Greet Project Returns
6/842 Toorak Rd
Hawthorn East, Victoria
Australia 3123

The purchase price (excluding shipping charges) will be refunded to you using the original payment method once we have received the item in original condition.

EXCHANGES

CONDITIONS OF REFUND/EXCHANGE
• Item is returned within 30 days of purchase.
• The original receipt or proof of purchase is provided.
• The returned item is unused with original packaging.
• Returned item is not a Gift Voucher.

OTHER INFORMATION 

No receipt? If you do not have the original receipt or proof of purchase, we will happily exchange or provide a gift voucher valued at its current retail price, as long as the purchase meets the above criteria.  
Faulty item? If an item is faulty, wrongly described or different from the sample shown, then we will meet our legal obligations which may include refunding the purchase price, or providing a replacement product, provided the item is returned within a reasonable time. 
Need more help? Please get in touch with our team.