FAQs

We understand you may have questions about our products or shopping with us and most of the time, someone else will have the same! So, here are the answers to our frequently asked questions.
If you can’t find an answer to your question here please get in touch with us at info@thegreetproject.com. We’d love to help you with your enquiry.

SHOPPING WITH US

How long does it take to process an order?
Once your order has been placed it may take up to 2 business days for your order to be processed and dispatched. If you place an order on a weekend, please allow up to 2 business days for your order to be processed and dispatched.
Please note this can take longer during sale or busy periods.

How can I cancel an order that I’ve placed?
If you’d like to cancel an order within 24 hours of placing it, please email us at info@thegreetproject.com with your order number and we’ll do what we can to help.

How can I add an item to my order?
We understand that sometimes you may want to add more The Greet Project products to your order, however once an order is submitted, we’re unable to change it – even if it’s still processing. If you’d like to purchase more items, we recommend placing a separate order.

Can I make any changes to my order?
We aim to process and pack your order as fast as possible which means we’re unable to make any changes once you’ve placed an order.
However, you may be able to cancel your order and place a new one instead. Please contact info@thegreetproject.com and we’d love to see how we can help.

What does Processing/Completed mean on my online order?
Once you have submitted your order with The Greet Project, it will display as ‘Processing’ in your account as our Online team work to prepare your order for delivery. When your order is ‘Completed’, your order has left our facility for delivery and is now on its way to you!

What do I do if I want a refund or exchange on a The Greet Project product?
You can post the items directly to us with a completed Returns Form and we will contact you as soon as it arrives. For more information, please refer to our Refunds and Exchanges page or contact us at info@thegreetproject.com.

What payment methods do you accept?
We currently accept credit cards, gift vouchers, promotional vouchers & discount coupons.

What do I do if I have received a faulty product?
Please contact us at info@thegreetproject.com providing photos and proof of purchase, and our team would love to assist further.

I’m having troubles placing an order online, can you help?
From time to time, you may experience difficulties out of our control, and we understand this can be a little frustrating when you’re eager to get your hands on a The Greet Project product! We recommend the following tips:

• Clear your cache and any cookies from your browser.
• Try a different web browser – using Google Chrome or Mozilla Firefox are the easiest to browse and shop on most websites, including ours.
• Log in/log out of your account again.
• Try using a different device (sometimes using a desktop may help).

If you continue to experience any issues, please don’t hesitate to contact us at info@thegreetproject.com and we will find an alternative solution to help you place your order online.

SHIPPING AND DELIVERY

Do you ship internationally?
We currently only deliver within Australia.

Can I enter my address in a language other than English?
We encourage you to enter your shipping address in English. This can avoid delays with your order, and ensures that your order is delivered correctly.

How can I track my order?
When your order is dispatched, we’ll send you an email to let you know. You’ll receive another email shortly after with your tracking information which you can use to follow your parcel’s journey. You can track your parcel on the Australia Post website here. Please allow up to 24 hours from receiving the dispatch email for your tracking information.

I haven’t received my order, what do I do?
You will receive a tracking number one your order is dispatched, and you can use this to track the location of your order. If there seems to be a delay or no updates, you can contact the postal service that is handling your order and quote your tracking number to investigate it further. Alternatively, you can also contact us at info@thegreetproject.com your order number and tracking number.

Why have I only received part of my order?
Occasionally, we run out of stock of some items. If you have ordered an item that is out of stock, we will ship the rest of your order and be in contact about the missing item(s). This allows you to receive your order promptly without delay.

For all other questions about shipping, please visit it our Shipping and Delivery page.

MEMBER ENQUIRIES

How do I become a The Greet Project member?
You can become a member and create an online account here. Follow the steps and enter your details to register. As a The Greet Project member, we’ll treat you to special benefits and keep you up to date on all of the latest The Greet Project products and news!

Why haven’t I received my new member treat?
Our new member treats are sent out via email within 48 hours of signing up. If you don’t receive your welcome treat within 3 days of signing up, please email us at info@thegreetproject.com with your full name, email address and birthday and we’d love to help.

Why haven’t I received my birthday treat?
Birthday treats are sent out via email on your birthday so make sure you’ve updated your birthday in your account. You can do this online by logging into your account here. If you don’t receive your birthday treat within one day of your birthday, please email us at info@thegreetproject.com with your full name, email address and birthday and we’d love to help.

I’m a member in store but I can’t log in online. Why is this happening?
You’ll need to create an online account which you can do here. You’ll then be able to look at your order history, update your account details and more.

GIFT VOUCHERS AND SERVICES

Gift Voucher Terms and Conditions
This card can be redeemed for merchandise and/or services only online at www.thegreetproject.com. A defaced, mutilated, altered, lost or stolen card cannot be replaced, refunded or redeemed. This card is not redeemable for cash and cannot be reloaded. Validity date cannot be extended. Any balance remaining on the card after the date of expiry cannot be refunded or credited.

Can I spend online gift vouchers in The Greet Project store online?
You sure can! You can redeem The Greet Project gift vouchers at The Greet Project online. Please note that gift vouchers cannot be used to purchase another gift voucher online.

My Gift Voucher has expired; can I have a new one?
Please email us at info@thegreetproject.com with your full name, gift card number and order number (if purchased online) and we’d love to see what we can do for you.

I have just purchased an online Gift Voucher, when will the recipient receive this?
When a Gift Voucher has been purchased on our website, it can take up to 1 working day for the voucher to be sent to the recipient.

OTHER QUESTIONS AND OPPORTUNITIES

Does The Greet Project offer corporate discounts?
We sure do! Please visit our Corporate page here for more information.  

I’ve seen a product on the internet but it’s not on your website. Will it be coming back?
All of our products are part of seasonal collections. This means once it’s no longer on the website, it’s most likely sold out. To make sure you don’t miss out next time, keep an eye on our New Arrivals page.